Privacy Policy
Last updated: 5/9/2025
Your privacy is important to us. This policy is intended to help you understand what information we collect about you, why we collect it, what rights you may have, and how to exercise those rights. On this page, for each item in our privacy policy, you will find a heading, a summary, and a full statement describing our privacy practices.
YOUR PRIVACY (IN BRIEF)
What?
We collect information about your identity and information about your use of our services.
How?
When you browse our websites or interact with us, we collect certain information about you.
Why?
To answer your questions, provide you with personalized offers, and manage our website or applications.
Where?
We are located in Canada, but some of our suppliers and affiliates may have access to your information outside of Canada.
Who else?
Third parties, such as vendors who assist us with hosting, support, maintenance, text messaging services, data analysis and cleaning, website evaluation, advertising, marketing activities, and fraud protection and risk reduction, will have access to certain information.
What are your rights?
You have certain rights regarding the protection of your personal information, such as the right to request access to or correction of your information by writing to us at dpo-rprp@essilor.ca.
Cookies
We use cookies to facilitate navigation, save your preferences, and improve our services.
To change your cookie preferences, click here.
To view our cookie policy, click here.
Your consent
You have the right to withdraw your consent at any time, but this may prevent us from providing certain services.
By providing us with personal information through our website, mobile applications, or any other service involving the transmission of personal information, you agree to the processing of this information as described in this policy. In some cases, we will ask you to affirmatively express your consent.
Privacy Policy
This policy describes how Lunet, a member of the EssilorLuxottica Group, collects, uses, shares, stores, and destroys your personal information on any website that links to this policy (collectively, we refer to them as the “Sites”). Other EssilorLuxottica websites, products, and services may have their own privacy policies.
If you are under the age of consent under the laws in your province, do not provide us with personal information without the express consent of a parent or guardian. If you are a parent or guardian and you believe your children may have provided us with their personal information, please contact us using the contact information provided in the How to Contact Us section.
This policy does not apply to websites operated by third parties over which we have no control. If you follow a link to a third-party site, the privacy policy of that third-party site will apply. We are not responsible for their privacy policies, procedures, or practices. We encourage you to review these policies before submitting personal information to these third-party sites.
What is personal information?
Personal information can, alone or with other information, identify you or identify you individually. For the purposes of this policy, personal information is any information about an identifiable individual. For example, your name and email address are considered personal information.
How do we collect your personal information?
When using our sites or services, you may provide us with personal information through various methods, including the following:
- • When you make an in-store purchase
- • When you provide us with information in-store
- • When you communicate with us through customer service communications, including our online chat features.
- • When you interact with us for any other purpose.
We may also collect certain information automatically when you use our platforms, as described below (click here to view our Cookie Policy).
If you provide us with personal information that is not your own, it is your responsibility to obtain the consent of the individual concerned to share their personal information with us and to allow us to use and disclose that information for the purposes specified.
What personal information do we collect about you and why?
We only collect the personal information we need to provide our products and services. The type of information we collect varies depending on the situation or service you request.
Contact details
What do we collect?
- • Name
- • Email address
- • Other contact information
Why?
- • Communicate with you
- • Provide you with the products and services you request
- • Send you information about our products and services
Website Usage Information
What do we collect?
- • IP Address
- • Preferred Language
- • Browser Type and Configuration
- • Operating System
- • Pages Viewed
- • Length of Visit
- • General Geographic Location
- • Device Information
For what?
- • Monitor and secure our websites and platforms
- • Understand traffic
- • Improve our products and services
- • If you enable these settings, we may use other marketing cookies
To learn more about our use of cookies and other similar technologies, click here.
Communication Information
What do we collect?
- • Contact information
- • Content of the message
- • Other information you provide to us
For What?
- • To respond to your communication
In general…
We may need to use your personal information in exceptional circumstances to:
- • Meet our legal obligations
- • Prevent cyber threats and fraud
- • Respond to requests, warrants, and orders from courts and other agencies
- • Protect your rights and interests, as well as ours
- • Cooperate with legal proceedings or investigations
Who do we share your personal information with?
We may share your personal information with service providers or other third parties. When doing so, we take reasonable steps to ensure that they agree to comply with all applicable privacy laws.
Category of third parties
What they do
Service Providers
We use service providers to process personal information on our behalf.
The categories of service providers that process your personal information include:
- • Hosting, infrastructure, and storage providers
- • Communications services
- • Analytics services
- • Online engagement
- • Ad conversion tracking and personalized content
- • Text messaging services
- • Fraud protection and risk mitigation
- • Website evaluation services
- • Marketing services
Social Media, Advertising and Analytics Partners
We may share information about your use of our site with social media, advertising, and analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their services.
These partners may include:
- • Google Analytics
- • Adobe Analytics
- • Social networks
- • Image sharing networks
- • Video hosting platforms
- • Affiliate partners
Affiliated Companies
We may share personal information with our affiliates to the extent permitted by applicable law, to comply with internal policies and applicable security standards or to process personal information on their behalf.
We may also share your personal information when required or permitted to do so by law, for example, to prevent fraud or prevent an emergency involving the danger of death or serious harm, or in response to a government investigation or other lawful request.
Where do we store your personal information?
We generally host your personal information in the United States, and we may occasionally need to host it in other countries where we work with other companies to provide services.
Your personal information may be sent to other countries, provinces, or states whose privacy rules differ from those of your country of residence. In limited circumstances, when we receive a valid government request, we or our service providers in those countries may be required to share your information with the relevant government or law enforcement authorities.
No matter where your information is sent, we will comply with this policy and Canadian and provincial privacy laws to keep it secure.
How long do we retain your personal information?
We will retain your personal information for as long as we need it for the purposes described in this policy, to comply with our legal obligations, to resolve disputes, or to enter into agreements with our customers or partners.
You may withdraw your consent to the use and disclosure of your personal information by sending an email to dpo-rprp@essilor.ca.
How do we protect your personal information?
Security Measures
We have implemented physical, administrative, and technical safeguards to protect the confidentiality and security of the personal information we hold, including to prevent unauthorized access.
We maintain reasonable and appropriate safeguards to help protect your personal information from loss and unauthorized acquisition. We monitor activity on our site to prevent unauthorized disclosure of information. We also use a licensed system for credit card authorization and fraud detection.
Disclaimer
However, no security measures are absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe the information you provided to us has been compromised), please contact us immediately at the address provided in the “How to contact us” section.
What are your rights regarding your personal information?
You have rights regarding your personal information. These rights may vary depending on your location, and they may not apply to all types of personal information. Most people have the following rights:
Access, Deletion, and Rectification
You may access the personal information we hold about you and, if necessary, ask us to rectify it as permitted or required by law, or provide us with written comments. You may also request the deletion of outdated or inappropriate information.
Withdrawal of Consent
You may also withdraw your consent to the use and disclosure of personal information collected about you. However, we may no longer be able to provide you with our products or services.
To learn more about your rights under Canadian and Quebec law, please consult the following links for Canada and Québec.
To exercise your rights, you can contact our Privacy Officer at dpo-rprp@essilor.ca (or see How to contact us?). We may ask for identification to ensure it is you.
How to contact us?
Our Privacy Officer will respond to your requests for access or correction and will handle any complaints you may have regarding our privacy practices.
If you have any questions or comments about this policy or the protection of your personal information, please contact our Privacy Officer at the following address:
Privacy Officer
EssilorLuxottica Canada Inc.
371, rue Deslauriers, Saint-Laurent (Québec) H4N 1W2
dpo-rprp@essilor.ca
Will we update this policy?
Yes, we will update this Privacy Policy. This policy may change for many reasons, such as a change in legislation or a change in how we collect, use, or disclose your personal information.
We may change this policy from time to time. Any changes to this policy will be indicated by a notice on our website. If you continue to use our services, you will be deemed to have accepted these changes. This policy is effective as of the “Last Updated” date at the top of this page.