{"id":2542,"date":"2025-10-17T07:01:07","date_gmt":"2025-10-17T14:01:07","guid":{"rendered":"https:\/\/staging.lunet.ca\/?page_id=2542"},"modified":"2025-10-17T09:30:43","modified_gmt":"2025-10-17T16:30:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/lunet.ca\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wp-block-cover home-feature\" style=\"min-height:500px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"300\" class=\"wp-block-cover__image-background wp-image-2543 size-full\" alt=\"\" src=\"https:\/\/lunet.ca\/wp-content\/uploads\/2025\/10\/panache_faq.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/lunet.ca\/wp-content\/uploads\/2025\/10\/panache_faq.jpg 640w, https:\/\/lunet.ca\/wp-content\/uploads\/2025\/10\/panache_faq-300x141.jpg 300w, https:\/\/lunet.ca\/wp-content\/uploads\/2025\/10\/panache_faq-18x8.jpg 18w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-20 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n\n<h2 class=\"wp-block-heading has-text-align-center\">FAQ<\/h2>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Quels sont les diff\u00e9rents objectifs que vous proposez ?<\/strong><\/h3>\n\n\n\n<p>Tous nos verres de prescription proviennent d'Essilor et de Hoya, deux des meilleurs fabricants mondiaux de verres ophtalmiques. Votre prescription est prise en charge par un opticien dipl\u00f4m\u00e9.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Paiement<\/strong><\/h3>\n\n\n\n<p>Votre paiement est 100% s\u00e9curis\u00e9 et pris en charge par votre soci\u00e9t\u00e9 de carte de cr\u00e9dit. Aucune information relative \u00e0 votre carte n'est conserv\u00e9e.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Quand recevrai-je ma commande de lentilles de contact ?<\/strong><\/h3>\n\n\n\n<p>Le d\u00e9lai moyen de r\u00e9ception de votre commande est de 7 jours ouvrables. Le d\u00e9lai d'exp\u00e9dition est contr\u00f4l\u00e9 par la soci\u00e9t\u00e9 de transport, nous n'avons donc aucun contr\u00f4le dessus.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Exp\u00e9diez-vous les commandes de lentilles de contact \u00e0 l'international ?<\/strong><\/h3>\n\n\n\n<p>Nous exp\u00e9dions au Canada uniquement.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Politique de satisfaction<\/strong><\/h3>\n\n\n\n<p>Nous offrons une garantie de satisfaction de 30 jours \u00e0 compter de la r\u00e9ception du produit.<br>Veuillez contacter votre agence locale pour toute information compl\u00e9mentaire. Nos collaborateurs se feront un plaisir de vous servir et de trouver la solution qui vous convient le mieux.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ordonnance valide<\/strong><\/h3>\n\n\n\n<p>Votre ordonnance doit \u00eatre valide. Nous ne prenons pas en charge les ordonnances p\u00e9rim\u00e9es.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Quelle est votre politique d'annulation ?<\/strong><\/h3>\n\n\n\n<p>Les rendez-vous annul\u00e9s moins de 24 heures \u00e0 l'avance et les rendez-vous non honor\u00e9s seront soumis \u00e0 des frais de $50 ; ces frais ne seront pas couverts par votre compagnie d'assurance.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Toujours \u00e0 la recherche d'une r\u00e9ponse ?<\/h3>\n\n\n\n<p>N'h\u00e9sitez pas \u00e0 nous contacter pour toute question suppl\u00e9mentaire !<\/p>\n\n\n\n<p>lunetespacevisionlevis@teamvisionteam.com<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2542","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Lun\u00ebt Espace Vision<\/title>\n<meta name=\"description\" content=\"Find answers to common questions about prescription lenses, contact lens orders, shipping, payment security, satisfaction guarantee, and cancellation policies. 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